Camelot Liquors

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Opinions

• Caitie Richards

  Oct, 07 2018
  ★ ☆ ☆ ☆ ☆
  Preferring to support small businesses, my husband and I have been regular customers at Camelot since we moved into the neighborhood last year. After a recent trip to the store, however, we will never go back. I grabbed a bottle of champagne listed in a display for $14.99 (the sign literally had a picture of the bottle I had in my hand on it). When the son of the owner rang me up, the bottle rang up as $16.99 so I mentioned to the son that the bottle was advertised at a lower price. After huffing and puffing, he made me walk him back to the display. First, he tried to argue with me that it wasn't the bottle I had grabbed that was for sale (I then showed the names on the sign and bottle matched, and pointed out that the picture ON the advertisement was of the exact same bottle I was trying to purchase). Then, he said (out loud!) "you had to go and do this, didn't you?"... to me! Like I was in the wrong for expecting a store to honor the price listed with their products. We then walked back up to the front and the store owner (I'm assuming...he called the younger man "son") intervened and very bluntly said "that's an old price. It's wrong. You have to pay the full price". And repeated over and over again that it was the "old" price (which is strange, considering I had been in the exact same aisle only a few days earlier and there had been no sign). To be clear, $2 would not make or break the bank for me (and quite honestly, I'm not a bargain shopper by any means, even if my husband wishes I was. This wasn't about having to pay more $) but the customer service and overall attitude towards a regular customer was absolutely absurd! And to insinuate that I, the customer, was in the wrong for pointing out the price discrepancy...My husband and I had walked through the snow to Camelot that night specifically for the champagne. Instead, I walked out, we walked home, and drove in the snow to a small liquor store down the street (where we had a wonderful experience!). We will be supporting nearby small stores instead of Camelot from now on. Ironically, we will be hosting "Friendsgiving", Thanksgiving, and Christmas meals at our home, on top of purchasing a very large volume of wine bottles to gift to my husband's clients for the holidays. Around the holidays especially, we try to support the "small guys" with our business. Camelot just lost out on quite literally more than $2,000 worth of business over $2...for an "old" advertisement they refused to honor / made a regular customer uncomfortable over.
• Chris Athey

  Jun, 29 2018
  ★ ☆ ☆ ☆ ☆
  Rude clerks and high prices, especially Bourbon. I'd recommend Quincy Liquors down the street where prices are fair and the service is excellent.

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